Return Policy
If there are any discrepancies
in shipping, please notify Chicagoland Bicycle within two working days upon receipt of
order.
Within seven (7) days from the
receipt of your order, if you would like to return an item (or items), please send
the item(s) with a copy of the original order/receipt and a note stating that you'd like
to return the item(s) for credit. Please ensure item(s)
returned are in restockable condition with all boxes, tags and wrapping still intact.
Chicagoland Bicycle does not issue credit for shipping and handling charges. There
is a 5% restocking fee for all returned items. All
special order items are non-refundable.
Chicagoland Bicycle cannot
accept any merchandise that has been installed, used, damaged, soiled or tags removed from
product. Merchandise must be in the same condition as you received it.
Returned merchandise
will be charged a 5% restocking fee.
Chicagoland Bicycle assumes no responsibility for
damaged or lost return shipments. Simply follow these guidelines:
Chicagoland Bicycle
ATTN: Internet Returns
10355 S Kedzie Avenue
Chicago IL 60655
Exchange Policy
If there are any discrepancies
in shipping, please notify Chicagoland Bicycle by
email within two working days upon receipt of order.
Within seven (7) days from the
receipt of your order, if you would like to exchange an item (or items), please send
the item(s) with a copy of the original order/receipt and a note stating that you'd like
to exchange the item(s). Customer must pay for all shipping charges related
to the exchange. At
times, Chicagoland Bicycle offers free or discounted shipping for online orders.
If you are exchanging items, you must pay for the shipping. Free or
discounted shipping does not apply.
All special order items cannot be exchanged or returned.
Chicagoland Bicycle cannot
accept any merchandise for exchange that has been installed, used, damaged, soiled or tags
removed. Merchandise for exchange must be in the same condition as you received it
otherwise it will be refused and sent back to customer.
Chicagoland Bicycle assumes no responsibility for
damaged or lost return shipments. Simply follow these guidelines:
Chicagoland Bicycle
ATTN: Internet Exchange
10355 S Kedzie Avenue
Chicago IL 60655
Privacy and Security
Chicagoland Bicycle appreciates your
business. Chicagoland Bicycle ensures the privacy and security of your transactions
through our online ordering system. Your credit card number and other personal data will
be treated with the highest standards of safety, security, and confidentiality. By
offering online ordering, we give you access to cycling merchandise that may not be
readily available in your area. We want to make this process as easy as possible so all
the hard work can be done on the road!
Your Privacy Online
At Chicagoland Bicycle, we are committed to
ensuring your privacy as a customer. Chicagoland Bicycle does not sell or exchange
names, or any other information about our online customers.
Your Security
Orders placed on our site are encrypted using
SSL technology, so rest assured that your transactions are protected. With SSL implemented
between you and our computer, information sent via the Internet can be trusted to arrive
privately and unaltered to Chicagoland Bicycle and only Chicagoland Bicycle. After
an order is placed, we retrieve your information and delete your file from our server so
all of your vital information is protected against any tampering.
Warranty
Chicagoland Bicycle does not
handle any warranty work. All warranty work is handled by the distributor or service
center (Campagnolo, Cateye, Garmin, Polar, Tacx).
If you have a warranty issue for any item that you purchased through our
store, please contact us by email to
make the necessary arrangements.
How to Order:
On-Line Ordering:
Any item that has a "Buy It" link is configured for secure on-line ordering.
Here is how it works:
| 1. |
Activate the link located
by the item you would like to purchase by pressing the "Buy It" image or "Buy It" words with your mouse. |
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| 2. |
Your item
information will be encrypted and transferred into your secure on-line shopping basket
which only you and Chicagoland Bicycle will have access. |
| 3. |
Depending on the
item, you may have to select the proper size, color or other specifications for that
particular item. After this selection process, press the "Return to
Shopping" button located on the bottom of the page. You will return to our shopping
area. |
| 4. |
Continue steps 1-3 until you are
ready to check out. To check out of our store, place your mouse over the "Go to
Shopping Cart" image. This will take you back to your shopping basket. |
 |
| 5. |
Review your
selection and make sure that all the information is correct. Keep in mind that you
have a secure connection with our computer. Orders placed on our site are encrypted
using SSL technology, so rest assured that your transactions are protected. |
| 6. |
Once you've filled
out all the information, you will automatically receive an e-mail confirming your order
with a receipt number. |
|
|
Ordering the Traditional Way
If you still have any concerns about ordering
online, you may also send us a fax at (773) 445-7008. If you would like a
copy of our printed order form just click here.
Please note that
our retail store prices may be slighter from prices listed online catalog. To ensure
best pricing, we strongly encourage you to order online or by fax.
We do not
ship orders C.O.D.
All orders are sent out UPS
Ground. Additional charges will apply to orders sent 3-Day Select, 2nd Day and Next
Day Air. To request Next Day Air, 2nd Day, or 3-Day Select, please specify in the order
instructions box located on our online order form. We will calculate the shipping
cost based on the size and weight of your package.
International Shipping
All items listed on our website
will be shipped within the United States including Air Service to Hawaii
and Alaska. Chicagoland Bicycle also ships to military bases - APO/FPO.
Chicagoland Bicycle also ships
items outside the USA. Please contact our International Sales Department for further
details: sales@cbike.com
Our rates for
Standard
Shipping
| Under $100.00 |
$9.75 |
| Over $100.00 (signature request required) |
$9.75 |
| Groups (signature request required) |
$32.00 and up |
| Wheels - oversized (signature request
required) |
$42.00 and
up |
| Frame - oversized (signature request
required) |
$42.00 and
up |
| Bicycle under $1,000 (signature request
required) |
$125.00 (insured)
and up |
| Bicycle over $1,000 (signature request
required) |
$125.00 (insured)
and up |
| Rollers/Trainers (signature request
required) |
$42.00 and up depending on Trainer/Rollers |
Multiple box
shipments will cost more. You will be quoted upon order confirmation. |
Delivery Options
| Shipping address
differs from billing address: For your convenience, we can ship your
order to an address other than your billing address, although it may
slightly delay your order. As a security
precaution, we request that your alternate shipping address be on file
with your credit card company. For your protection, we call and verify
every order that is shipped to any person or address other than the card
holder or address the bank has on file. For quick processing, the card
holder may contact us directly to verify this information right after
the order is placed.
Will someone need to be home to sign for
my delivery?
It is the general policy of cbike.com that a
signature is required for the delivery of all packages with a declared
value greater than $100.
We always add the "Signature Required"
option to high value packages
to ensure that your package is delivered to you.
If you are shipping to an apartment or suite, we ship with "Signature
Required".
However, some couriers know their local neighborhoods well and if
you are used to them leaving packages on your doorstep,
please include this request when ordering. If
you have any concerns about the delivery of your order, please feel free
to contact us or your local UPS office.
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